Pēhea tā mātou mahi How we work

The New Zealand Claims Resolution Service (NZCRS) is here to provide you advice and support with your insurance claim. If you want us to we can provide you with a case management service where we can take the lead on coordinating with all agencies involved in your claim, to ensure a streamlined resolution process. We know this is about more than settling your claim – it's also about getting your life back on track.

  • Who can access the NZCRS
    The NZCRS helps people with residential insurance claims resulting from natural disasters.
  • About our process
    What to expect after you register with the NZCRS.
  • In person support
    When will the NZCRS attend physical hubs in areas impacted by a natural disaster?
  • Homeowner charter
    This page outlines the standards of behaviour you can expect from the NZCRS staff and representatives, and what you can do if you think those standards have not been met.
  • Register with the NZCRS
    Fill out this form to register with the NZCRS.