Greater Christchurch Claims Resolution Service (GCCRS) opens its doors

The Greater Christchurch Claims Resolution Service (GCCRS) opens its doors in Christchurch on 09 October and will provide homeowners a free to access, impartial pathway to settle their unresolved residential earthquake claims.

GCCRS Director, Darren Wright, says GCCRS will offer support to anyone concerned about the progress of their claim or those who feel there may be an issue with repairs that have been carried out.

“There is ‘no wrong door’ to GCCRS and no set pathway – that doesn’t mean that the process isn’t structured, it means you have choices and the final decision ultimately sits with you.

“Our settlement support brokers will tailor the approach to suit each individual situation. I encourage anyone who has an unresolved claim or a potential concern with a repair to contact us so we can look at the options to help them on a pathway to resolution.”

Minister Woods says GCCRS is taking the lead on coordinating a system-wide cross-agency effort to ensure a streamlined claim resolution process.

“Eight years is too long to wait. We know the delays around insurance are one of the key roadblocks holding back progress in Christchurch, and I am determined and confident that GCCRS will provide the necessary resources to help people move forward with confidence.”

GCCRS is a major initiative of the Canterbury Insurance Programme and is being hosted and operated by the Ministry of Business, Innovation and Employment. MBIE  led the establishment of GCCRS with the support of multiple other agencies and organisations. EQC and Southern Response support the service and have developed processes to ensure a streamlined cross-agency resolution process.

At the front end, through MBIE, the service will provide access to technical, legal and well-being support and expertise through technical and reference advisory groups. A homeowner reference advisory group has also been established and will have representation on a governance advisory committee, to assist with problem solving and recommend system improvements.

Organisations such as Engineering New Zealand, Community Law Canterbury, University of Canterbury and the Canterbury District Health Board are involved in the system-wide approach and relevant technical and reference advisory groups.

To ensure transparency, GCCRS will also provide more direct access and visibility of their information and claim information and progress through a homeowner portal.